The Trail Youth (a 501c3 nonprofit) is a coffee shop... and much more. We create a safe environment for the youth of Snoqualmie Valley while roasting and serving our unique blends of coffee to the community.
Coffee Manager- Snoqualmie Valley Hospital
Up to $22 hour, Signing Bonus after 90 Days
The Trail Youth Coffee Manager will manage the coffee stand location at the Snoqualmie Valley Hospital and is responsible for assisting the The Trail Youth in maintaining a positive environment, which provides fast, efficient, and friendly service ensuring a Total Quality Experience for both our customers and team members. The Coffee Manager will assist in training, customer service, product knowledge and education, encouraging safe work practices, and a demonstrated commitment to our Guiding Principles and House Rules. This position directly supervises the barista volunteers and acts as the manager on duty in the absence of the store and/or assistant manager. The coffee manager will be located at Snoqualmie Valley Hospital but may be involved in multiple locations, with once a month advisory meetings ED, and assist with inventory control, cost analysis, developing customer loyalty base, coordinating with the marketing team, creating new recipes, etc.
Up to $22 an hour, 2-3 days a week 8am-1pm, $500 bonus to be paid after 90 days of work
•Maintains a clean, organized and stocked environment and when necessary assists in the distribution of product shipments.
•Performs all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Corporate Office as necessary.
•Establishes effective and positive communication amongst all team members.
•Assists other managers in maintaining proper coverage and team member schedules ensuring that the coffee stand maintains customer service standards and team members adhere to meal and break policy.
•Ensures all cash handling procedures are upheld. Is accountable for store funds while running a shift.
•Assists managers in planning and executing all sales promotions effectively and efficiently.
•Will provide guidance and actively set an example for team members, ensuring that all Standard Operating Procedures are maintained and followed.
•Follows and directs team members to follow store policies, procedures and adhere to merchandising and cleanliness standards.
•Promotes and practices safe work habits, reporting potential safety hazards, operational inconsistencies and team member incidents to the store manager. Reports/documents team member accidents, conducts initial investigation and determinations of root cause in the interest of maintaining a safe work environment.
•Is the Role Model for outstanding service and “owner” of the service initiative at his/her store during his/her shift.
•Show patience and respect to teen baristas, guiding them to meet the standards while giving grace for mistakes.
•Pro-active in solving customer problems and satisfying customers in various situations.
•Ensures that all Team Members follow the Standard Operating Procedures lead by greeting and responding to all customers with fast, efficient, friendly and personalized service. Strives to develop a rapport with customers by learning their names, favorite drinks and food items.
•Responds proactively to prevent customer service situations. Investigates and resolves customer incidents, documenting if necessary.
•Consistently monitors, coaches and encourages team members to meet the Company’s service standards.
•Follows all Trail Youth drink recipes and procedures, maintaining the highest quality and consistent product standards.
•Ensures that all team members are educated on our products and services, by developing an understanding of our various types of coffee, tea products, blends and roasts, as well as knowledge of coffee and tea regions, and the various differences in flavor and blends.
•Tastes products on a per shift basis for quality assurance.
Training & Development:
•Demonstrates the ability to lead, communicate and champion The Trail Youth’s Guiding Principles of restoring value to all youth, House Rules and Standard Operating Procedures.
•Provides coaching and training to baristas and lead baristas on performance expectations.
•Minimum high school diploma or equivalent. Minimum one year of retail or six months of specialty coffee experience. Previous supervisory experience preferred.
•Experience in non-profit work is good but not necessary.
•Willingness to learn how to mix business and non-profit mindsets
•Love working with teens and not easily provoked or offended by them.
•Passionate about Trail Youth’s vision to remove labels from youth and restore their value.
•Basic computer skills required.
•Must be able to work overtime, including weekends, evenings and special events as needed at different locations.
•Well-organized and detail-oriented and able to multi-task.
•This position will require frequent standing and use of hands and arms.
•Must be able to lift up to 30 lbs and frequently bend and twist from the waist.
•Frequently required to use hand and finger motions, handle or feel objects, reach with hands and arms.
•Must be able to adjust vision to both day and night lighting, and be able to focus on distant and close-range projects. Regularly required to handle food, hot beverages, and work with sharp objects.
•Must have excellent verbal and written English communication skills.
Job Posted 9/29/2022
Tonya Guinn, Executive Director