Acres of Diamonds is a 501(c)(3) organization that sets out to ensure that every homeless woman and child that comes to Acres receives the opportunity to rewrite their story. With homeless families experiencing generations of poverty, abuse, neglect and addiction, Acres of Diamonds aims to provide holistic, long-lasting solutions to help address the problems.

Case Manager II (SUDP)

$27.88-$30.94 per hour

Job Title: CASE MANAGER II (SUDP)
Reports to: Director of Family Services
FLSA Status: Full Time, Non-Exempt
Location: Duvall, WA
Compensation: $27.88-30.94 per hour

At Acres of Diamonds, we are champions for moms and kids moving out of homelessness. We are a relational Christian ministry dedicated to helping moms rewrite their stories for lasting change for themselves and generations to come.
Our work is to come alongside each mom and her children and help them heal and grow. Our non-traditional community-based housing program includes counseling, case management, relationship skills development, employment support, parenting classes, financial management skill development, and much more. We work closely with each family to develop a program customized to their needs to maximize their success.


POSITION SUMMARY:
The Case Manager II primarily works with adult residents and former residents to develop an individualized plan focused on eliminating barriers and building lives of stability and self-sufficiency in recovery. The Case Manager II provides regular counsel and support for clients setting and progressing on personal goals, accessing services, and guidance for clients struggling with histories of trauma, abuse and domestic violence, substance use disorder, and behavioral health challenges. This role provides SUD services to clients and offers case consultation with peers. The role builds an atmosphere of safety and care in the community home and healthy, supportive engagement with other community members.

ESSENTIAL DUTIES & RESPONSIBILITIES:
Participate in the initial client interviews as agreed upon with manager to determine needed program services and assess the self-sufficiency and safety of potential clients. Objectively assess barriers, needs, and strengths related to housing, financial health, relationships, substance use, and mental health.

Meet weekly with assigned clients to assist with developing goals to achieve stability, including action steps and strategies to achieve success in achieving permanent housing, financial stability, relational health, and life skills.
Track the progress toward the program graduation criteria with clients and make weekly/monthly updates.

Engage using motivational interviewing and trauma-informed care as the foundation for client interaction. When necessary, explain the consequences of actions or inactions as they relate to the achievement of goals.

Support the residents by helping develop an affordable housing plan, which should inform all other goals.

Based on the client plan, refer them to external professional and community services. Administrate and track resource support. Develop parallel plan with partner agencies.

Advocate and broker for clients externally when necessary to achieve goals

Work with clients in financial management, including budgeting and accountability.

Connect clients with the appropriate coaches and classes to support skill development. Advise and coach on best practices.

Work with clients to assess their children for risks academically and developmentally and consult with Kids Program staff.

Explain and enforce program policies and procedures.

Work with clients to encourage forward progress, explaining boundaries and accountability measures through written and verbal communication.

Develop and maintain case files, logs, and other records, including progress reports and periodic evaluations. Complete monthly, operating and statistical reports as required.

Work with program team to develop care plans for the family unit and help execute those plans. Attend and actively participate in weekly staff and case-review meetings as required and accept responsibility for developing positive team relationships.

Participate in Acres community events to create and maintain a caring and fun atmosphere, identify and support residents who may have difficulty interacting, and help them find positive ways to participate safely. This could include community dinners, celebration nights, house meetings, field trips, and representing Acres at community events.

Model healthy relating skills, such as assuming best intentions, initiating respectful conversations regarding conflict, active listening, and asking for feedback.

Maintain strict client and donor confidentiality, objectivity, and professional boundaries.

Establish and maintain good partnerships with agencies serving the Acres of Diamonds community and with agencies referring clients to Acres of Diamonds.

Administer and/or arrange random drug and alcohol tests and ensure complete and up-to-date records.

Attend trainings and conferences both online and in-person to continue developing case management skills, assess industry developments, and to integrate best practices.

Perform other duties as assigned by the Director of Family Services.

COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following.

Personal relationship with Jesus Christ.

Demonstrated cultural responsiveness in working with families from diverse cultural and economic backgrounds. 

Experience practicing Motivational Interviewing and knowledgeable in Trauma Informed Care practices.

Experience performing services such as client assessments, records maintenance, and outcomes reporting preferred.

Adaptability - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence.

Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.

Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in writing and verbally. Keeps others adequately informed while maintaining a high level of confidentiality. Selects and uses appropriate
communication methods. Effectively facilitates interactions with clients, donors, volunteers, and staff.

Dependability - Commits to doing the best job possible. Follows instruction. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions.

Quality - Applies feedback to improve performance. Demonstrates accuracy and thoroughness. Displays commitment to excellence. Looks for ways to improve and promote quality. Monitors own work to ensure quality.

Quantity - Achieves established goals. Completes work in timely manner. Meets productivity standards. Strives to increase productivity. Works quickly.

Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position requires a heart of compassion and love for traumatized families, excellent relational abilities, and the ability to practice sound judgment and discernment.

Education/Experience: Bachelor's degree from four-year college or university and minimum of two years experience providing case management services for those living with substance use disorder; or six or more years related experience and training in Social Work, Counseling, or related Social Services field; or equivalent combination of education and experience. Masters Degree in Social Work (MSW) preferred.

Language Ability: Read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.

Mathematical Ability: Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent, and draw and interpret bar graphs.

Reasoning Ability: Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations.

Computer Skills: Proficient in MS Office Suite

Certificates and Licenses: SUDP License in WA State, or equivalent out-of-state certification (per DOH requirements). Valid Washington State driver’s license and ability to travel to frequent offsite meetings.
Ability to pass and maintain acceptable background check per State guidelines.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, walk; use hands or fingers, talk or hear. The employee must occasionally lift and/or move up to 40 pounds.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Acres of Diamonds is a Christian 501(c)(3) organization where homeless women, and their children receive the help and resources they need to build lasting, healthy lives.
It is our policy to hire, promote, transfer, terminate and make all other employment-related decisions without regard to any employee’s race, color, sex, age, national origin, veteran status or disability or any other basis prohibited by law. As a religious organization, we are permitted, and reserve the right, to prefer employment on the basis of religion, per Title VII, Section 702-703, vs. Civil Rights Act of 1964. We believe that the effectiveness of this ministry is directly related to the depth and sincerity of commitment to Jesus Christ demonstrated by each employee. Therefore, each employee must be committed to the pursuit of a lifestyle, on and off the job, consistent with our mission, compatible with historical standards of morality and reflecting the message, mission.

Job Posted 2/20/2025