Motion Sports of America, LLC

Snoqualmie Ridge

We are the premier water sports industry by designing, manufacturing, distributing and servicing innovative and reliable products which are the brand of choice from the novice to the most proficient water sports enthusiast. 

Customer Service Representative

$16 to $18 Hour

Motion Sports of America, LLC, is the parent company behind such brands as O’Brien Watersports, Liquid Force Wakeboards, Liquid Force Kiteboarding and Arbor Snowboards and with the latest acquisition of Margaritaville Pool and SubZ Coolers our company continues to expand and diversify while staying true to our core values. MS is committed to providing products that encourage our customers to get out, have fun and be safe.
This position will be the point of contact for our O'Brien Watersports brands, working directly with the sales and marketing team members. During the off-season, this position will directly support Arbor Snowboard brand.

Job Duties:
•Responsible for answering all consumer and dealer calls and emails
•Answer customer inquiries regarding accounts, products, and services
•Receive, enter, and verify all sales orders in Microsoft D365
•Identify, analyze, and resolve customer problems within established guidelines
•Provide up-to-date and accurate product feedback information from customers to sales and marketing department
•Recognize, document and alert the supervisor of trends in customer calls
•Resolve billing or service complaints
•Other duties as assigned

Minimum Requirements:
•High School Diploma or equivalent required
•6 months sales and customer service experience
•Ability to provide EXCEPTIONAL customer service
•Experience working in a call center a plus
•Experience using computers and basic Microsoft Office applications with an aptitude for learning new systems
•Excellent keyboarding skills with solid attention to details and accuracy
•Superb verbal and written communication skills; first-rate spelling, grammar, and punctuation
•An interest in outdoor activities as well as learning about snow and watersports
•Proven ability to work in a team environment
•Exceptional problem-solving skills
•Punctual/Ethical and Self-motivated

Motion Sports offers :
•A dynamic, challenging, NON-NICOTINE work environment
•Flexible hours in a casual dress atmosphere
•MED/DENT/VIS, VAC & Paid Holidays
•401(k) plan + Employer Match
•Generous employee discounts on all merchandise
•Compensation, depends on current experience

To be considered for this position you must be a non-user of tobacco/nicotine products.

To apply send resume and cover letter of interest stating what makes you the ideal candidate for this position.

Motion Sports, an equal opportunity employer is located on Snoqualmie Ridge, (12 miles East of Issaquah) Snoqualmie, WA with easy access to/from I-90 and Hwy 18.
***No recruiters and/or search firms, please***

Benefits include:

Medical/Dental

401k Program

Paid Holidays

Paid Vacations

Flexible Scheduline

Generous Discounts on All Products

Updated 5/13/2023