Karakoram

Manufacturing

North Bend

Karakoram is an outdoors brand focused on innovating and building the best performing snowboard bindings, splitboard bindings, and outdoor gear here in our factory in North Bend, Washington. We're a tightknit team of passionate outdoors enthusiasts focused on continuing to build the only company bringing domestic manufacturing back to the snowboard industry.

Shipping/Receiving/Warehouse Production

$18 to $25 Hour DOE

We are looking for a well-rounded individual to help with Shipping and Receiving and to support our customer service team. Additional roles will include supporting production needs throughout the year. We ship the gear we make to snowboarders and splitboarders all over the globe. You will be responsible for helping to get this product into their hands through packing and shipping orders direct to consumer and to our retailers and distributors. Shipments go out daily and we aim to ship orders within 24hrs excluding weekends. Additionally, this role will also help support our customer service team through shipping warranty and crash replacement items in a timely manner. We aim to respond to all customers within 24hrs and if we can get them shipped what they need to get back up in running in that time frame that is even better. At times this role will also will also help by responding to customers when they reach out to us, building long term customer relationships and generally maintaining stoke in our brand via person to person interactions.

Responsibilities

Daily Packing and Shipping direct to consumer orders from our webstore
Packing and shipping orders for Retail and Wholesale accounts
Packing and shipping warranty and crash replacement components to customers
Maintaining accessory inventory Kanban levels so shipping can be done regularly without delay
Receiving inventory and helping to manage Warehouse SOPs
Support customer service team as needed by responding to emails and dm’s
Help webstore customers with real-time product questions via webstore chat
Assist in warranty and crash replacement binding rebuilds
Develop lasting relationships with Karakoram customers
Handle customer service issues, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow SOP to track and log incoming warranty issues
Follow communication procedures, guidelines and policies
Go the extra mile to make lasting brand connections with customers
Identifying and assessing customers’ needs to help us be the best outdoor gear manufacturer we can be
Production support during main production season, accessory support during off production season
Help in other cross functional roles as needed
Essentials for this role:

Love snowboarding
Fun to be around
Positive Attitude
Strong interpersonal skills
Excellent written and verbal communication
Strong problem solving skills
Strong work ethic, self-starter, with growth mindset
Quick learner
Excels in team environment
Ability to multi-task, prioritize, and manage time effectively
open and willingness to help in cross functional roles as needed
Skills that would be helpful:

Experience Splitboarding, Skateboarding, Mountain Biking, or Surfing
Prior outdoor industry experience
Prior experience working in retail or customer service
Development Opportunities:

We are a growing company, operating out of our new factory/global headquarters in North Bend, Washington. We will have new roles continue to open up as we continue to grow into our new space. We’re small and lean: we encourage a culture of continuous learning, where team members have the opportunity to wear multiple hats and develop new skills. If there’s a skillset you want to develop that can help the company; we aim to help you grow in that direction. For example– currently, we are also looking for someone with strong writing and/or design skills to help us expand our blog and social media presence.

Job Posted 3/12/2025