Mt Si Gymnastics Academy is a fun energetic place for people who love kids

Office Manager

Negotiable

The office manager is responsible for providing a superior customer service experience

• Handle all service- related inquiries, manage phones, email and walk-in customers
•Create a welcoming, comfortable environment when customers arrive at the facility, treating everyone respectfully.
•Be familiar with all gym programs and be able to give accurate information to all customers
•Give tours of the facility and provide introductions to new students/families and their coach. Create and distribute new customer welcome packets.
•Be familiar with all gym procedures and be able to communicate them to customers and staff
•Maintain accurate customer accounts, update database as needed
•Maintain financial records, take payments, bill customers, collect on past due accounts.
•Create monthly newsletter and other brochures advertising the various gym programs.
•Maintain literature racks and bulletin boards with up to date schedules and pertinent gym information
•Coordinate website updates
•Update Voicemail recordings as needed
•Order office supplies as needed
•Maintain office equipment
•Keep the office area clean and organized
•Maintain Pro Shop – inventory of leotards, log and return within the company time frame
•Keep the lobby area clean and free of out-dated materials
•Be a problem-solver and anticipate issues before they arise.
•Train other office personnel in the computer system and customer service protocols
•Attend all required staff meetings

Job Posted 7/26/2024