Reclaim Stability

Nonprofit | Snoqualmie

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Shelter Program Manager


Supervision of Shelter Support Staff

Hire and train new shelter staff. Assist the Operations Director with on-boarding tasks.
Manage, train, and coach shelter staff, developing a strong and skilled team.
Audit staff training schedules to ensure timely completion on a monthly basis.
Schedule staff, arranging coverage and planning for unexpected coverage needs due to illness, vacation, and/or emergencies. Approve/deny PTO requests.
Correct & approve timecards, and submit break records & PTO requests, for bi-weekly payroll.
Directly address and manage employee matters, including staff complaints, conflict resolution, and disciplinary issues; document issues and ensure appropriate team members are notified as to matters of concern.
Meet regularly with each shift for informal check-ins, offering constructive input, praise and coaching. Ensure staff is compliant with all employment and shelter policies.
When necessary, follow corrective action policy and procedures, including documenting any areas of concern for employee HR files.
In conjunction with the Executive Director, schedule, plan, and facilitate monthly all-agency team meetings.
Participate in weekly case conferencing, weekly check-ins with the Executive Director, and other meetings as needed.
Shelter Operations

Maintain a safe, supportive environment and build respectful, professional relationships with participants
Ensure a safe, supportive, and organized environment within the shelter program.
Provide back-up to staff and fill in as emergency response as needed; participate in weekend/holidays/overnight on-call coverage rotation and provide on-call coverage for extenuating circumstances, and/or weather-related emergencies as needed.
Maintain an effective and accurate ordering and inventory system for shelter, including keeping vital supplies on hand at all times, managing the supply, equipment, and repairs budgets for the shelters, documenting in-kind donations, and more.
Manage organization of meal deliveries via SignUp Genius. This includes setting up slots for monthly calendars, adjusting needed amounts as necessary, auditing the site regularly to make sure slots are filled, and keeping the site as current as possible.
Work with staff to plan events, holiday meals, and shelter outings.
Participant Services

Model and nurture a trauma-informed care approach in all interactions with staff and participants; mentor staff to develop and strengthen their knowledge and understanding of trauma-informed care.
Help participants work through conflict with others living in the shelter.
Intervene in participant crises.
Assist participants with shelter routines and in following all shelter procedures.
Issue bans & trespasses when necessary.

Train staff on volunteer supervision and interaction.
Attend volunteer training sessions.
Orient new program volunteers in the shelter. Provide progressive correction, including firing volunteers.
Ensure that meal volunteers are provided with appreciation in the form of weekly thank you emails and monthly written cards.
Submit monthly volunteer timesheets to the Operations Director.

Ensure that staff are completing all reporting and compliance documentation; provide training and clear instructions.
Ensure that all documentation and database updates, shift logs, and incident documentation are filed appropriately.
Act as the HMIS Lead with Bitfocus and audit all HMIS data entry monthly to ensure accuracy.
Conduct and document monthly fire drills.
Partner with Operations Director to review the program’s operations manual annually.
Provide the Operations Director with narrative reports and service logs as requested.

Adhere to agency policy, procedures, and professional code of ethics.
Ensure shelter staff complies with all health & safety policies.
Complete all duties as assigned. Other duties as required.
Education and experience:

Five years human services work or volunteer experience, preferably with people living in poverty or experiencing homelessness.
Three years experience of managing staff.
Experience working with a diverse population, with sensitivity to differences in socioeconomic status, culture, religion, sexual orientation, gender expression, race, age, physical and/or mental illness.
Some college-level social services course work is preferred.
Previous training in trauma informed care, motivational interviewing, mental health first aid preferred.
An equivalent combination of lived experience, education and work experience sufficient to successfully perform the essential duties of the job as listed above.

Ability to work independently and make confident decisions regarding shelter operations and staff.
Ability to maintain clear personal and professional boundaries.
Ability to work effectively in constantly changing and sometimes demanding or chaotic settings.
Ability to respond calmly and responsibly in emergency and crisis situations.
Ability to communicate well both orally and in written form.
Basic literacy & computer skills: email, Google Docs, internet navigation.
Ability to accurately record information for required participant and staff documentation.
Ability to effectively interact with participants, co-workers, and volunteers with diverse ethnic and cultural backgrounds and treat each individual with respect, dignity, and compassion.
Ability to empower staff through training, timely feedback, and positive reinforcement.
Physical ability to lift at least 35 pounds on a regular basis; ability to sit, stand, bend, reach, type, see at close/distant range, and perform light cleaning duties.
Current food handlers permit, or ability to complete food handlers training immediately after hire.
Washington Drivers License with an acceptable driving record. Reliable and consistent transportation.
CPR/First Aid certified or ability to complete training immediately after hire.
Recent TB test or ability to complete immediately after hire.
Up-to-date vaccinations unless a reasonable accommodation is approved by the Executive Director: COVID-19, including boosters, Influenza, annually, Hep A & B, including boosters, and DPT (tetanus).
Position Reports to: Executive Director

Starting Compensation: $62,400/year

Equal Opportunity Employment: Reclaim is an equal opportunity employer. Employment decisions are based on merit and business needs, and not on the basis of race, sex/gender, religion/creed, pregnancy, age, physical or mental disability, marital status, national origin, genetic markers, military or veterans status, sexual orientation or any other characteristic protected by federal, state or local law.

People of Color and Members of the LGBTQ community are strongly encouraged to apply.

Job Type: Full-time

Pay: From $62,400.00 per year


Dental insurance
Health insurance
Paid time off
Vision insurance

8 hour shift
Day shift
On call
Ability to commute/relocate:

Snoqualmie, WA 98065: Reliably commute or planning to relocate before starting work (Required)

staff management: 2 years (Required)
Leadership: 2 years (Preferred)
Shelter: 2 years (Preferred)

Driver's License (Preferred)
Work Location: In person

Job Posted 7/12/2023

Hiring Manager

Jen Kirk

Phone: 425.773.2874


Application Link