At Spacelabs Healthcare, we are on a mission to provide continuous innovation in healthcare technology for better clinical and economic outcomes. Our scalable solutions deliver critical patient data across local and remote systems, enable better-informed decisions, increase efficiencies, and create a safer environment for patients.

Why work at Spacelabs? Because lives depend on you!

Service Technical Training Coordinator

$26 - $31/hour plus benefits

The Service Technical Training Coordinator & Analyst supports the Technical Training Instructors, as well as the Director Technical Service Operations with successful planning, scheduling, records management, customer satisfaction indicators and Zendesk Suite Analytics for Spacelabs Healthcare customers and employees. This involves developing administrative competence and expertise with designated Learning Management System (LMS) and training delivery tools. Critical success factors include:

- Accurate and auditable Service Training assignment, tracking, and Training Registration Database maintenance.
- Organization and updating of online curriculum.
- Assists with communication and travel arrangements for Subject Matter Experts (SMEs).
Insuring 100% compliance with Spacelab’s mandated or regulated Service Training requirements.
- Coordinates the distribution of customer satisfaction surveys and participates in continuous improvement activities supporting training management.
- Promotes training revenue, providing quotes to customers for billable Technical Training classes.
- Solutions and detail oriented, organized, and functions as a strong cross-functional team member for the Technical Service organization.
- This position is located in Snoqualmie, WA. The person in this role can work hybrid, but may need to be onsite for a few weeks at a time during onsite training.

Qualifications

- High school diploma or GED required; associate degree preferred.
- Five or more years of equivalent experience in a training, administrative, or customer service work environment.
- Experienced user in PowerPoint, Excel, Word, and Microsoft Dynamics CRM required.
- Ability to manage multiple, complex priorities within demanding timeframes.
- Strong project management skills.
- Exhibit strong interpersonal, organizational and communication skills.
- Demonstrated use of critical thinking skills.
- Experience working positively and productively in a team environment.
- Ability to travel up to 25% nationally and internationally.

Benefits includes:

Medical/Dental/Vision

401k Retirement Plan

Paid Vacations

Paid Holidays

Employee Stock Purchase Plan

Job Posted 11/4/2024